FAQ
- How do I reorder shift schedules?
- How do I create a new schedule?
- Can we route calls to a landline phone?
- How do I make sure callbacks don’t go to someone already on a call?
- Where can I see our forms data and summaries?
- How can I Edit Audio Files?
- How can I change the on-call users for a Communication Workflow?
- How do I return a callback request
- How can I change a user's email address?
- How can we set the open and closed hours for a line?
- How can I automatically send an email once someone answers a call, Webchat or Text?
- How can I request the backup slot?
- How can I add embed webchat on our website?
- How can I enable requesting the backup slot?
- How can I print the calendar?
- How can I listen in to an active call?
- How can I see which hotline was called?
- How can I send someone to specific on-call personnel?
- How can I limit somebody's access to our services?
- How can I be notified if somebody requests a shift?
- How can I access executive reports?
- How can I resize a shift?
- How can I change the caller-id that appears on our phones for live calls?
- How can I track to see if a caller is abusing our line?
- How can I delete old shift requests?
- How can I repeat one shift assignment weekly?
- How can we auto-approve shift requests?
- How can we reduce the hold time for callers?
- How can I identify abandoned chats for reports?
- How Can I Edit My Profile?