How can I automatically send an email once someone answers a call, Webchat or Text?

Any admin user can have a static email automatically sent to somebody once they answer a call, WebChat or Text conversation. Just follow the steps below, or the video.

Step 1: Log in to Helpline Software here: https://pwp.helplinesoftware.com/

Step 1: Click the options menu in the top left hand corner, and click "Org Settings". 

Step 3: Select the tab named "Automations". You can now edit or create a new automation.