How can I change the on-call users for a Communication Workflow?

Communication workflows are used to manage all callback requests, advanced calls, and advanced chat notifications. If you want to change the users notified about a simple call you can do so by following these instructions.

You can see and edit those workflows as an admin. To change who is on-call, simply follow these instructions, or the video below:

Step 1: Log in

Step 2: Click "Org Settings" from the Menu options

Step 3: Click "Communication Workflows"

Step 4: Select the workflow you want to edit, and click next.

Step 5: Select the step you want to edit, click "Choose Workers" and edit the workers as you see fit:

 

Here is a video outlining these steps: