What are the possible access levels?

Here are the possible access levels:

Name of Access Level	Description of Permissions
Super Admin	This is the highest level of access. Users with this level of access are organization administrator, and additionally have the ability to reach out to support to make configuration changes of any kind. This level of permission can only be added or removed by support. All others can be managed by any "Organization Administrator" at your agency.
Organization Administrator	Full access to do anything, including adding and editing other users, making any changes to the shift schedule, approving / denying shift requests, voicemail, and running reports.
Voicemail + Chat & Text	Everything that voicemail access level can do, as well as everything the Chat & Text access level can do.
Voicemail & Callbacks	Ability to listen to any voicemail, return any callback request, and assign pending voicemails or callbacks to yourself. This type of user is also able to make outgoing calls using your agency's configured caller-ids.
Chat & Text	Ability to take and respond to any chat or text conversation. Can read any chat or text conversations that haven't already been deleted according to your agency's data retention policy.
Basic User	Every account has these permissions: Ability to submit shift requests make changes to your own profile, such as viewing upcoming shifts, and opting in/out of shift reminders.