Great question! You can re-read past chat / text conversations by clicking "Chat & Text" from the options menu, and then selecting "Show Ended Conversations", and finally selecting the conversation you wish to read.
You should know that:
- You can only do this if your organization has chat / text enabled.
- You can't read conversations that haven't already been deleted. Conversations are deleted according to your organizaton's data retention policy, which can be configured by anyone with Organization Administrator level access.
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