Where Can I Re-Read Past Chat/Text Conversations?

Great question! You can re-read past chat / text conversations by clicking "Chat & Text" from the options menu, and then selecting "Show Ended Conversations", and finally selecting the conversation you wish to read.

You should know that:

1. You can only do this if your organization has chat / text enabled.
2. You can't read conversations that haven't already been deleted. Conversations are deleted according to your organizaton's data retention policy, which can be configured by anyone with Organization Administrator level access.