How Can I Block A Caller?

Organization administrators can block callers in accordance with your agency's configured data retention policy. If the caller was using an anonymous caller-id you won't be able to block them specifically. Instead, you'll be option to block all anonymous callers for a given amount of time. Feel free to follow the instructions below, or just watch the video.

Step 1: Navigate to the call logs dashboard by selecting "Call Logs" from the options menu.

Step 2: Find the call you'd like to block and click the "Block/Unblock" button.

Step 3: Fill in the required information, click block, and then wait a few seconds.

Step 4: Once the dialog has closed, click refresh. If the block was successful you'll see this call log highlighted in brown.

When this individual calls you back, they will hear your agency's "block" message, which may be different depending on the caller's selected language and if they are an anonymous caller or not.